Legal
Refund Policy
This policy outlines our general approach to refunds. The written agreement for your engagement sets the specific terms and takes priority.
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Please note. This page is an initial draft written in plain language for general information. It is not legal advice. Empower Consulting Firm recommends review by a qualified attorney before this document is relied on as final.
Scope
This policy applies to professional services provided by Empower Consulting Firm, including consulting, training, mentorship, and digital marketing services. This website does not currently sell products or take online payments.
Client agreements come first
Each engagement is covered by a written proposal or agreement describing the scope of work, fees, payment schedule, and cancellation terms. Where that agreement differs from this policy, the agreement applies.
Services already delivered
Our services consist of professional time and expertise. Fees for sessions held, work completed, and deliverables provided are generally non refundable.
Cancelling before work begins
If you cancel an engagement before work has started, we will refund fees paid in advance, less any costs already incurred on your behalf and any non refundable deposit stated in your agreement.
Cancelling during an engagement
If you end an ongoing engagement, fees are payable for work performed up to the effective date of cancellation and for any notice period stated in your agreement. Prepaid fees for work not yet performed will be refunded or credited as set out in that agreement.
Rescheduling sessions
We ask for reasonable notice to reschedule consultations, training, or mentorship sessions. Sessions missed without notice may be charged, as described in your agreement.
Third party costs
Amounts paid to third parties on your behalf or by you directly are not refundable by us. Examples include advertising spend paid to Google, Meta, TikTok, or YouTube, software subscriptions, domain registration, hosting, and stock or licensed assets.
No refund for results
Because we do not guarantee specific business or marketing results, refunds are not provided on the basis that a particular outcome was not achieved.
If you are not satisfied
If you have a concern about our work, please tell us as soon as possible. We want the opportunity to understand the issue and put it right.
How to request a refund
Send your request, with your name, business name, and the reason, to: Empower Consulting Firm, 5810 Stax St NW Unit 111D, Huntsville, AL 35806, United States. Phone: 702-355-2079. Email: Hannah@empowerconsultingfirm.com. We will review it and respond within a reasonable time. Approved refunds are returned by the original payment method where possible.